Privacy Policy

# Privacy Policy

*Last Updated:* June 2026

Welcome to Zivdah Online Grocery ("Zivdah", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zivdah Online Grocery mobile application and related services.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.

## 1. Information We Collect

### Personal Information

When you create an account or place an order, we may collect:

* Full name
* Email address
* Mobile phone number
* Delivery and billing addresses
* Account credentials
* Customer support communications

### Order Information

We may collect:

* Order history
* Product preferences
* Shopping cart information
* Transaction records
* Delivery instructions

### Device Information

We may automatically collect:

* Device type and model
* Operating system version
* Application version
* Device identifiers necessary for app functionality
* Push notification token

### Payment Information

Payments are processed through trusted third-party payment providers such as Razorpay. We do not store your complete debit card, credit card, or banking credentials on our servers.

## 2. How We Use Your Information

We use collected information to:

* Create and manage user accounts
* Process and fulfill orders
* Deliver products and services
* Communicate order updates
* Provide customer support
* Send transactional notifications
* Improve application performance
* Detect fraud and unauthorized activity
* Comply with legal obligations

## 3. Push Notifications

We may send push notifications regarding:

* Order confirmations
* Delivery updates
* Account-related alerts
* Promotional offers and discounts

You may disable notifications through your device settings at any time.

## 4. Sharing of Information

We do not sell your personal information.

We may share information with:

### Service Providers

Third-party vendors that assist us in:

* Payment processing
* Order fulfillment
* Customer support
* Technical infrastructure

### Delivery Partners

Information required to deliver your orders, including:

* Name
* Contact number
* Delivery address

### Legal Requirements

We may disclose information when required by law, court order, or governmental request.

## 5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no internet transmission or storage system can be guaranteed to be 100% secure.

## 6. Data Retention

We retain personal information only for as long as necessary to:

* Provide services
* Maintain transaction records
* Resolve disputes
* Comply with legal obligations

When information is no longer required, it will be securely deleted or anonymized.

## 7. Your Rights

Depending on applicable laws, you may have the right to:

* Access your personal information
* Correct inaccurate information
* Request deletion of your account
* Withdraw consent where applicable
* Request a copy of your data

## 8. Account Deletion

Users may request deletion of their account through the application or by contacting our support team.

Upon receiving a valid request, we will delete or anonymize personal information unless retention is required by law, taxation requirements, fraud prevention, or dispute resolution purposes.

## 9. Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove such information.

## 10. Third-Party Services

Our application may integrate third-party services including payment processors and notification providers.

These services maintain their own privacy policies, and we encourage users to review them.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the application and on our website with a revised "Last Updated" date.

## 12. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Zivdah Online Grocery

Email: support@zivdahonlinegrocery.com

Website: https://www.zivdahonlinegrocery.com